
Three Steps to Better Media Coverage (Case Study)
Question: How do we write a strong press release? What are the
standards, if they exist? How do we put it to use most
effectively? Should a professional be hired?
– Candace Roeder, Executive Director
Seniors First
Dear Candace,
Your question is a great one. Many of us nonprofit
communicators see media coverage (a.k.a. earned media, vs.
advertising or paid media) as a cost-effective means of
marketing. Here's what it takes to make your press
releases really work for you:
- Press releases are just one part of your earned media
work
Press releases are important but remember, the release is
just one step in your campaign to secure media coverage.
Most important is that your media efforts are fully
integrated into your marketing and communications plan,
timetable, and budget. Media strategies should be selected
only when they will help reach a specified communications
objective for one or more target audiences. Messages and
'look and feel' should be consistent for EACH AUDIENCE
throughout all strategies and campaigns, including media.
The success of your media campaign comes from media
relations - your cultivation of strong relationships with
the carefully-selected journalists and editors you want to
cover your organization. Your goal is to create an ongoing
dialogue between a news outlet and your spokespeople in an
effort to have your organization discussed in a positive
manner in a publication or broadcast.
Once you've developed a current press list, begin by
identifying the top ten media outlets that you'd like to
see cover your news. Make sure you target the right person
in each outlet and introduce yourself and your
organization, inviting reporters for a site visit or
special event or arranging interviews with leaders. Make
sure to keep in touch to learn what kind of stories these
reporters are looking for and shape your news to provide
them with what they need. Although relationship-building
is a long and labor intensive process, media relations is
the only way to get good media coverage.
- Shape press releases that grab reporters' attention
Once relationship building is underway, how do you shape
releases that engage reporters? Here are some musts:
- Be judicious about when you craft a release, doing
so only for significant developments. Make sure that
you're covering hard news for the most part as soft news
items or features don't have the same urgency. Send hard
news releases to news editors;features releases to
feature editors.
- Establish your organization and leadership as experts
in your field. Your goal is to generate incoming press
calls seeking insights on the field and issues, as well
as to place your stories. Consider listing your experts
with ProfNet which links reporters and expert sources.
http://www.profnet.com
- Sharpen your messages. Develop three or four core
points that you want to communicate and stick to these in
the release and interviews. Also, make sure you hone a
brief (four-twelve words) description of your
organization and use it consistently throughout all of
your marketing and communications materials.
Remember to make it easy for the press:
- Structure releases so that they can be digested at a
glance, printed on a recognizable letterhead, including
a clear headline, a one-sentence sub-head that clarifies
its importance (if necessary), and crisp, succinct copy
with quotes from relevant leaders and experts.
- Write releases so that the copy can be cut-and-
pasted by interested journalists (and more likely that
your news will be picked up). Style should be fairly
standard for easy extraction.
- In every release, include a release date and clear
contact information at top and an 'About' paragraph
(following the release body) detailing key information
about your organization.
- Make sure that you know how each recipient prefers
to receive releases (email, fax, carrier pigeon) and
stick to that preference. Nothing is more frustrating
than a huge release distribution that generates no
interest.
- Join the right wire service(s) to supplement your
distribution and ensure that your releases get into news
retrieval databases. Options include PR Newswire and
Ascribe.
- Follow-up, follow-up, follow-up
There is nothing more important than following up on your
press releases. Journalists receive stacks of releases
and contacts from folks wanting to place news. It's your
relationships and your follow-up calls that generate
interviews and story placement. Ideally, you'll work with
your press contacts to shape feature releases to their
needs prior to distribution.
In-house or outsource?
Although media responsibilities are frequently outsourced to
an agency or consultant(s), that's not a must. If you're
just initiating your media effort, you might want to
outsource strategic media planning including special events
and news conferences (based on your organizational and
communications goals for the year) and press list and press
release template development. If possible,it's best for a
staff person to develop relationships with key media
contacts. You and your colleagues are the subject experts
and must be prepared to work directly with the press to
ensure powerful, accurate coverage.
Whatever approach you take, never release all control and
involvement of your earned media effort. You'll generate the
most coverage, and the greatest results, when you plan in
the context of your overall marketing and communications
agenda, review results, and revise accordingly.
For more articles and case studies, subscribe now to the Getting Attention e-update.
© 2002 - Nancy E. Schwartz. All rights reserved.
About the Author
Nancy E. Schwartz helps nonprofits succeed through effective marketing and communications. As President of Nancy Schwartz & Company (www.nancyschwartz.com), Nancy and her team provide marketing planning and implementation services to organizations as varied as the Robert Wood Johnson Foundation, Center for Asian American Media, and Wake County (NC) Health Services.
Subscribe to her free Getting Attention e-update (http://www.nancyschwartz.com/getting_attention.html) and read her blog at http://www.gettingattention.org for more insights, ideas and great tips on attracting the attention your organization deserves.
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